Last Updated: August 11, 2026

Welcome to Shanu Gems. These Terms + Conditions govern your access to and use of the Shanu Gems website, your wholesale account, and any products or services purchased through us.

By accessing the website, registering for a wholesale account, or placing an order with Shanu Gems, you acknowledge that you have read, understood, and agree to these Terms + Conditions.

If you do not agree with these terms, please do not use the website or place an order.

1. Wholesale Website Use

The Shanu Gems website is intended primarily for approved wholesale customers purchasing gemstones and related products for resale or legitimate business purposes.

You must be at least 18 years old and legally authorized to enter into agreements on behalf of the business associated with your account.

Access to wholesale pricing, inventory, and online ordering may be restricted to registered and approved customers.

Shanu Gems reserves the right to modify these Terms + Conditions from time to time. Any updated terms will be posted on this page with a revised “Last Updated” date.

2. Wholesale Account Registration

You may be required to register and receive approval from Shanu Gems before accessing wholesale pricing or placing orders.

When registering, you agree to provide accurate, current, and complete information about yourself and your business.

Depending on your location and business type, we may request additional information or documentation, including:

Submitting an application does not guarantee approval.

Shanu Gems reserves the right to approve, deny, suspend, or terminate wholesale access if information cannot be verified, becomes inaccurate, or if we reasonably believe an account is being misused.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account login information and password.

You are also responsible for activity conducted through your account.

Wholesale accounts are issued to the approved business and may not be sold, transferred, shared with another company, or used to provide unauthorized access to Shanu Gems pricing or inventory.

Please contact Shanu Gems promptly if you believe your account has been accessed without authorization.

4. Product Information

Shanu Gems makes reasonable efforts to provide accurate descriptions, photographs, measurements, weights, colors, characteristics, and other information for products displayed on our website.

However, gemstones are unique products, and individual pieces may naturally vary.

Variations may include:

Measurements, estimated carat weights, and similar specifications may be approximate unless otherwise stated.

Product photography is intended to provide a reasonable representation of the item. Actual appearance may vary because of lighting, photography, image processing, screen settings, and differences between electronic displays.

Natural variations in gemstones are not considered product defects.

5. Gemstone Treatments and Disclosures

Where applicable and reasonably known to Shanu Gems, product information may include relevant disclosures regarding gemstone treatments, laboratory-created materials, composite materials, or other characteristics material to the product.

Wholesale customers are responsible for preserving any material disclosures provided by Shanu Gems when advertising or reselling products.

Customers may not knowingly misrepresent the type, composition, treatment, origin, characteristics, or condition of products purchased from Shanu Gems.

6. Product Availability

All products are subject to availability.

Because many gemstones may be unique or available only in limited quantities, we cannot guarantee that an item will remain available until your order has been accepted and processed.

Adding an item to your shopping cart does not necessarily reserve that product.

We reserve the right to:

If an unavailable item has already been paid for, Shanu Gems will provide an applicable refund or contact you regarding available options.

7. Pricing

Wholesale pricing is available only to approved customers and may require login.

Prices may change at any time without prior notice unless separate written pricing terms have been agreed upon.

The price displayed when an order is placed will generally apply to that order, subject to verification and correction of errors.

Wholesale pricing, inventory information, product data, photographs, and other account-restricted information are provided for the approved customer’s business use.

Customers may not scrape, copy, republish, distribute, sell, or compile Shanu Gems’ wholesale pricing or inventory into another database, catalog, website, or competitive service without written permission.

8. Errors, Inaccuracies, and Corrections

From time to time, information on the website may contain typographical errors, inaccurate product details, pricing errors, inventory discrepancies, or omissions.

Shanu Gems reserves the right to correct an error or update information at any time.

If an error affects an order you have already placed, we may contact you to confirm the corrected information, modify the order with your approval, or cancel and refund the affected portion of the order.

We reserve the right to correct pricing errors even after an order has been submitted.

9. Orders and Order Acceptance

Submitting an order through the website does not guarantee that the order has been accepted.

All orders are subject to:

Shanu Gems reserves the right to refuse, limit, hold, or cancel an order when reasonably necessary.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method unless another arrangement has been agreed upon.

10. Payment

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Available payment methods will be presented at checkout or otherwise communicated by Shanu Gems.

Unless separate payment terms have been approved in writing, payment is due according to the terms presented when your order is placed.

You authorize Shanu Gems and its payment processing providers to charge the applicable amount for your purchase, including product costs, shipping charges, taxes, and other disclosed fees.

All online payments are made in U.S. dollars unless otherwise stated.

If Shanu Gems separately extends credit or payment terms to a wholesale customer, those terms may be governed by additional agreements or requirements.

11. Sales Tax and Resale Documentation

Wholesale customers are responsible for providing valid resale certificates, seller’s permits, tax exemption documentation, or similar information when required.

Customers are responsible for ensuring that documentation submitted to Shanu Gems remains current and accurate.

Shanu Gems may collect applicable sales tax when required by law or when valid exemption documentation has not been provided.

The customer remains responsible for any taxes, duties, fees, or other obligations applicable to the customer’s business or resale activities.

12. Shipping and Delivery

Available shipping methods, shipping costs, and estimated delivery information will be provided during checkout or communicated by Shanu Gems.

Delivery dates and transit times are estimates unless specifically guaranteed in writing.

Shanu Gems is not responsible for delays caused by circumstances outside our reasonable control, including:

Customers are responsible for providing a complete and accurate shipping address.

Any visible damage, missing merchandise, or other shipping issue should be reported to Shanu Gems promptly after delivery.

13. Returns, Exchanges, and Claims

Returns and exchanges are subject to the Shanu Gems Return Policy in effect at the time of purchase.

[LINK TO RETURN POLICY]

Customers should review the Return Policy before placing an order.

Returns may require prior authorization from Shanu Gems. Unauthorized returns may be refused or returned to the customer.

Certain products may be considered final sale, including products that are:

Claims involving incorrect, damaged, or missing products must be reported within the timeframe established in the Shanu Gems Return Policy.

14. Order Cancellations

If you need to cancel an order, contact Shanu Gems as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once processing, packing, sourcing, alteration, or shipment has begun.

Custom orders, specially sourced products, or altered merchandise may not be cancelable once work or procurement has started.

15. Customer Resale Responsibilities

Wholesale customers are responsible for complying with the laws, regulations, advertising requirements, labeling requirements, disclosures, and tax obligations applicable to their own business and resale activities.

Customers are responsible for accurately representing products purchased from Shanu Gems.

You may not knowingly:

Shanu Gems is not responsible for claims or representations made independently by a wholesale customer to its own customers.

16. Prohibited Website Activity

You may use the Shanu Gems website only for lawful purposes related to your business relationship with us.

You agree not to:

Violation of these requirements may result in suspension or termination of account access.

17. Intellectual Property

Unless otherwise stated, the Shanu Gems website and its content are owned by or licensed to Shanu Gems.

This includes, without limitation:

These materials are protected by applicable copyright, trademark, and other intellectual property laws.

Wholesale account approval does not transfer ownership of any Shanu Gems intellectual property.

Customers may use approved Shanu Gems materials for legitimate resale and promotional purposes where permission has been provided, but may not otherwise reproduce, redistribute, license, or sell Shanu Gems content without authorization.

18. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, technology platforms, or external websites.

Shanu Gems does not control third-party websites and is not responsible for their content, security, availability, or privacy practices.

Your use of third-party services may also be subject to the terms and policies of those providers.

19. Privacy

Use of the Shanu Gems website is also subject to our Privacy Policy.

[LINK TO PRIVACY POLICY]

The Privacy Policy explains how we collect, use, disclose, and protect information associated with wholesale accounts, purchases, and website activity.

20. Account Suspension or Termination

Shanu Gems reserves the right to suspend, restrict, or terminate access to a wholesale account where reasonably necessary, including if:

Termination of website access does not eliminate any outstanding payment obligations or other responsibilities arising from transactions completed before termination.

21. Website Availability

We work to keep the Shanu Gems website available and functioning properly, but uninterrupted website access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical issues, third-party services, internet outages, or circumstances outside our control.

Shanu Gems may modify, update, suspend, or discontinue features of the website when reasonably necessary.

22. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Shanu Gems website and website content are provided on an “as available” basis.

While we make reasonable efforts to provide accurate product and website information, we do not guarantee that the website will always be uninterrupted, error-free, or completely current.

Except for warranties expressly provided by Shanu Gems in writing or rights that cannot legally be excluded, Shanu Gems disclaims implied warranties to the fullest extent permitted by law.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Shanu Gems will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, wholesale account, products, or services, including lost profits, lost revenue, or lost business opportunities.

Where permitted by law, Shanu Gems’ total liability arising from a particular product, order, or transaction will not exceed the amount paid to Shanu Gems for the product or transaction giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Shanu Gems, its owners, employees, affiliates, and representatives harmless from third-party claims, losses, liabilities, damages, or reasonable expenses arising from:

25. Compliance With Laws

You agree to use the website and purchase and resell Shanu Gems products in accordance with applicable laws and regulations.

Shanu Gems reserves the right to hold, decline, cancel, or investigate a transaction where reasonably necessary for fraud prevention, trade compliance, sanctions compliance, tax compliance, or other legal requirements.

Additional information regarding our business and compliance practices can be found on our Compliance page.

[LINK TO COMPLIANCE PAGE]

26. Governing Law

These Terms + Conditions and transactions with Shanu Gems will be governed by the laws of the State of [STATE], without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or a transaction with Shanu Gems will be brought in an appropriate court located in [COUNTY, STATE], unless applicable law requires otherwise.

27. Dispute Resolution

We encourage customers to contact Shanu Gems directly if a concern arises so that we can first attempt to resolve the matter informally.

Before initiating formal legal proceedings, the parties agree to make a reasonable effort to resolve disputes through direct written communication.

[ATTORNEY REVIEW: Determine whether Shanu Gems wishes to require binding arbitration, establish a specific informal negotiation period, require disputes to be handled through the courts identified above, or use another dispute resolution process.]

28. Severability

If any provision of these Terms + Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and will not affect the validity of the remaining provisions.

29. Entire Agreement

These Terms + Conditions, together with any policies or additional written agreements specifically incorporated into them, constitute the agreement between you and Shanu Gems regarding your use of the website and applicable online purchases.

Separate written agreements, approved credit terms, custom order agreements, or other agreements between Shanu Gems and a customer may contain additional terms. Where applicable, those specific written terms will govern the subject matter covered by that agreement.

30. Changes to These Terms

Shanu Gems may update these Terms + Conditions periodically to reflect changes to our website, business practices, products, or legal requirements.

Updated terms will be posted on this page along with a revised “Last Updated” date.

Your continued use of the website after updated terms become effective constitutes acceptance of those revised terms to the extent permitted by law.

31. Contact Us

If you have questions about these Terms + Conditions, an order, or your wholesale account, please contact:

Shanu Gems
PO Box 680, New City, NY 10956

+1 845 638 6300

[email protected]

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